Here's a guide on how different settings affect the AI's behavior during calls.
If you haven't saved any custom text, the AI uses these defaults during calls:
Hi, I'm a conversational AI. Unfortunately the person you called may not be available right now. Leave your message with me – the call is not recorded.
You are a professional phone assistant. Collect the caller's name and topic, guide to text message if needed.
Thank you for calling!
The welcome message is the first thing the AI says to the caller. It sets the tone for the entire call.
Hi, I'm a conversational AI. How can I help?
Effect: Simple and direct greeting. Suitable for all types of calls.
Hi, this is [company name]'s AI assistant. How can I help?
Effect: More professional and friendly approach. Especially suitable for business use.
Business users must clearly mention AI in the welcome message. Example: "Hi, this is [company name]'s AI assistant. How can I help?"
Good day, this is [company name]. This is an automated AI assistant. How can I help?
Effect: Formal and business-like greeting. Suitable for B2B use and customer service.
This example clearly states that the caller is speaking with an AI.
AI: Respond based on the time of day
Effect: The AI says good morning in the morning and good evening in the evening according to the time of day. Generative AI enables a more dynamic and contextual response.
⚠️ Warning: Although background work to prevent hallucination has been diligent, using generative AI in responses may result in things that have not been anticipated, and this may cause errors in communication.
Instructions determine how the AI behaves throughout the call. You can define its personality, behavior, and goals.
Block phishing attempts. Be professional. Keep answers short. Try to understand the purpose of the call and capture contact details.
Effect: The AI is cautious and effectively blocks phishing attempts. It stays brief in responses and collects only essential information.
You are a professional service agent. Let the caller know you're busy but happy to help. Collect contact info and ask if the matter can be handled via another channel or a callback. Be friendly but direct.
Effect: The AI behaves professionally but directly. It guides conversations to email communication, which saves time and reduces interruptions.
Remember to state clearly in the welcome message that the caller is speaking with AI. Example: "Hi, this is [company name]. This is an automated AI assistant. How can I help?"
You are a personal assistant. Pay attention to doctor calls, family members, and important matters. Block sales and spam calls. Be friendly but cautious.
Effect: The AI pays special attention to important calls (such as doctor appointments) and effectively blocks sales calls and spam calls.
Collect detailed call info: caller name, contact details, reason for call, timelines, next steps. Ask follow-ups when needed. Document everything clearly.
Effect: The AI collects extensive information from the call and documents everything accurately. Suitable for situations requiring detailed summaries.
See how different setting combinations work in practice.
Result: The AI greets professionally and directs customer service requests to email communication. This saves time and ensures all requests are properly documented.
Result: The AI is cautious and effectively blocks phishing attempts. It stays brief in responses and collects only essential information, protecting your privacy.
Result: The AI collects detailed information from each call and documents it clearly. This ensures no important information is missed and all calls can be tracked effectively.
These settings control when and how the AI answers calls. Changes take effect after saving.
Choose the language for the call summary email (Finnish, English, Swedish).
Choose how many seconds the call rings before the AI answers (0–30 s). 0 = answers immediately. Default is 10 seconds.
When selected, known numbers are also routed to the AI. By default only unknown numbers are routed.
When off, AI handling is completely disabled. Calls are handled normally without AI.
Changes take effect after saving when you return from the AI settings view.
Quick tips for tuning Hello AI settings.
The more precisely you define the instructions, the better the AI understands what you want. For example, 'be friendly' is good, but 'be friendly but direct and don't give personal information' is better.
Try different welcome messages and instructions to find the combination that works best for you. You can edit settings at any time.
Settings suitable for business use differ from personal use. Think about what you want to achieve with calls and configure settings accordingly.
By using the AI tag in the welcome message, you get access to a generative AI that is smarter than just spoken text. Example: "AI: Respond according to the time of day" so the AI says good morning in the morning and good evening in the evening.
⚠️ Warning: Although background work to prevent hallucination has been diligent, using generative AI in responses may result in things that have not been anticipated, and this may cause errors in communication.
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